First, I have been using this bag for almost 6 months by the time of this review. Major positives: It has held up beautifully and I bring it back and forth to work five days a week. Now, I am not rough on my belongings, but I haven't been babying this bag either. The interior pockets are fantastic f...or the various items I don't want floating around the bottom of a bag-abyss. They are also capable of holding my 24oz Yeti water bottle. I don't carry a laptop but the large interior pocket meant for such does handle my tablet and whatever book I am currently reading with ease. The main compartment of the bag handles my planner and whatever else I might need to carry (light jacket, closed umbrella, etc). The font pocket can fit a phone in a case with ease. Now for the "BUT..." part: As others have stated, I do wish that the closure were more than just a single snap, mainly because when it rains, the contents of my bag aren't that well protected as there are large open gaps on either end of the opening. My other complaint is about the straps; they are fairly wide and the material used is pretty stiff, even after 6 months of 5-day-a-week use. Because of the width, the stiffness, and the length of the straps, it is pretty uncomfortable and, honestly, nearly impossible, to keep the straps on the shoulder--regardless of the weight or contents. They dig into my shoulder and then simply slide off. The solution would likely be either a slightly more narrow strap, a slightly less stiff and slippery material, some sort of padding at the apex of the strap where it rests on the shoulder, a slightly longer strap...or some combination of these. I don't so much mind that the bag is unstructured; I think that's a personal preference and my daily contents seem to provide the stability the bag needs to remain upright. TLDR: I love everything about this bag except for the fact that the straps are really uncomfortable and kind of useless when attempting to carry the bag on my shoulder.