HOW IT WORKS
Find something you love & choose Curbside Pickup or Buy Online, Pickup In-Store (select stores only). Check your local store for available pick up services.
CHECK YOUR EMAIL
We'll send you an email when your order is ready (in 2 hours or less if you order by 2PM). Then head to the store. You'll need the email to show your receipt when you arrive.
CURBSIDE: STAY IN YOUR CAR
When you arrive, call the number in your email to check in. Show your receipt & open the trunk for a team member to load your purchase. (OR)
STORE PICKUP: HEAD INSIDE
Once you arrive, skip the line or find an associate. They can help you find your items.
Taking care takes time, so please be patient with us as we navigate new ways of working.
Merchandise inventory varies from store to store. Certain sizes, styles and colors may change so check back at a later date. You can also search for specific styles, sizes and colors and place an order to ship to your home.
You or your designated pickup person must pick up your order. Have your ID and confirmation email ready to show the store associate.
Bring your ID and be prepared to show the confirmation email printed or on your mobile device while maintaining social distance.
Bring your ID and be prepared to show the confirmation email printed or on your mobile device.
Orders made online and scheduled for Curbside or In-Store Pickup will be held at the store for 5 days. If you have not picked up your purchases by the end of the 5 days, your purchases will be reimbursed.
You will receive a notification email when your order is ready to be picked up. Most orders will be ready for pickup within 2 hours. The email will also include information on pickup hours, what to bring, and steps to take in order to pick up your order. In-Store Pickup is available during store hours.
When you arrive at the store, park in a place that is safe for both you and the store associate. Call the store to let them know you've arrived and provide the order number if asked. Open the trunk of your car so the store associate can leave items in the vehicle while maintaining social distance. Be prepared to show your confirmation email through a closed window upon request. The email can be printed or shown on a mobile device.
Curbside Pickup and In-Store Pickup are currently available at limited stores. Please check your local store for availability.
Stores that indicate they have both Curbside Pickup and In-Store Pickup are open. After placing your order online, you'll receive a confirmation email. When the order is ready, you will receive a second email with instructions on how to get your items. You'll be able to decide which option you prefer when you arrive at the store. If you want to pick up in-store, simply enter the store during regular store hours and find the navigational signs or an an associate to help with your order. Most stores have a designated area for In-Store Pickup (plus you can skip the line!). Your notification email will also include instructions if you'd rather stay in your car for Curbside Pickup. If you're using Curbside Pickup, you'll call the store when you arrive and follow their instructions to get your items."
Yes. You can do this at the online checkout by selecting Curbside Pickup or In-Store Pickup for certain items, and selecting your preferred shipping method for the rest.
Stores that only offer Curbside Pickup are closed and can't process returns. If you would like to return any items originally received using Curbside Pickup, you can return these purchases by mail or in stores that have reopened. Stores that offer In-Store Pickup are open so can process returns according to our existing Return Policy. The 45-day return window begins when your order is ready for pickup.
Curbside Pickup can't process returns or exchanges. Items purchased between January 1, 2020 and April 30, 2020 can be returned or exchanged to July 1, 2020. See our Returns Policy for details. Stores that offer In-Store Pickup are open, so they can process returns according to our existing Return Policy. The 45-day return window begins when your order is ready for pickup.
A hold is placed once you complete the order, but your card isn't charged until the items are placed and ready for pickup.
We'll honor the lowest price for you, no worries.
Bad news: no. Good news: tons of other awesome stuff you can use it on, online and in-store.
Yup! Just call the store you designated for pickup for assistance. (Pro tip: You can find the number using our store locator, here.) If you don’t call to cancel, and you don’t pick your order up within the 5-day period, your order will be canceled automatically.